While it’s true that we can’t always predict which parts may be required until we see the job first hand, every dispatched Black & Gold Plumbing Ute is equipped with a Jet Blaster, CCTV Drain Camera and large tool trays to handle any repair, large or small. Stay tuned for…
Our plumbers will speak respectfully and calmly without sarcasm or profanity. We are known for, and very proud of, our friendly and approachable nature. Ask any customer and they will tell you, they would like to be treated with respect. Simple, yet powerful ways in which we show respect are:…
Our plumbers know how important it is to respect your input. After all, you may have been living with the problem for some time now and therefore understand it well. Ultimately, the customer needs to live with the finished product so it is something we want you to be comfortable…
Misconceptions about Plumbers #04: Plumbers smell and you can always see their bum crack. There’s a lot of stereotypes out there about the way plumbers look. From Mario & Luigi clad in overalls to bum crack showing Homer Simpson types. Rest assured, our staff are clean, polite and wear a professional…
Misconceptions about Plumbers #03: Plumbers are messy. At Black & Gold Plumbing, this simply isn’t true. We realize it’s sometimes nerve racking letting a complete stranger into your home. This is why our plumbers go to such painstaking lengths to ensure work is done efficiently, with as little mess as…
Misconceptions about Plumbers #02: Plumbers use industry jargon to confuse customers. When chatting to our customers we are often told that they feel plumbers explain their work in a way that leaves them confused about the processes involved. You’ll be pleasantly surprised by the amount of time we spend talking you…
Misconceptions about Plumbers #01: Plumbers make up the price as they go along. You can rest assured that our prices will be fair and accurate as we draw from 20 years of plumbing experience and we have an excellent relationship with our suppliers which means we can get you material prices very…
Being a plumber means dealing with one of the dirtiest areas in the house. And no, it’s not the toilet. It’s actually the kitchen! You’ll be amazed at the amount of germs living in your kitchen sink. Half a million per square inch, to be exact. Why? Think of the amounts…
Let’s face it, we all love hot showers. Wouldn’t it suck if your hot water system stopped working and you were forced to shiver through an ice cold shower every morning? Luckily, you won’t have to because we’ve compiled a checklist to ensure you know if your Hot Water System is…
You’ll be amazed at the weird and wonderful things I’ve found in toilet drains over the years. Here are my top 3 causes for toilet blockages. Sanitary Items. Foreign objects or debris can easily block your toilet. Be aware of what you can and can’t flush. Nappies. Flushing or attempting to flush…
